Consumer Information > Recommended Contacts

CAV (Consumer Affairs Victoria):
Consumer Affairs Victoria has responsibility for administration of the Owners Corporations Act 2006 and Part 5 and section 38 of the Subdivision Act 1988. Land Registry, Land Victoria retains responsibility for registration of the plans of subdivision and any alterations to the plan. If you are an owner or occupier in an owners corporation Consumer Affairs can assist you with telephone advice and dealing with disputes. CAV also has a guide, a range of fact sheets, sample documents and approved forms and notices specifically for owners corporations. You can download these on line at www.consumer.vic.gov.au .
For advice and information on owners corporations and information relating to legislation, contact details for CAV are -

Owners Corporations - Governing Legislation & Regulations:

Business Licensing Authority (BLA)
Ph: 1300 13 54 52 or www.bla.vic.gov.au

Australian Taxation Office - Business Tax Enquiries
Ph: 13 28 66 or www.ato.gov.au

Information Victoria
Ph: 1300 366 356 or www.information.vic.gov.au

Land Registry, Land Victoria:
Copies of plans of subdivision, owners corporations numbers and copies of rules may be obtained from Land Registry.
Ph: 8636 2010 or www.land.vic.gov.au

Dispute Settlement Centre of Victoria:
The Dispute Settlement Centre provides free advice on dispute resolution and mediation.
Ph: 9603 8370 or www.justice.vic.gov.au/disputes

Law Institute of Victoria:
The Law Institute provides a referral service. Ph: 9607 9311 or www.liv.asn.au

Victorian Legal Aid
www.legalaid.vic.gov.au

Community Legal Centre
www.liv.asn.au/public/clc

Melbourne Fire Brigade
Victoria's MFB has a very good community education brochure containing fire safety information for committees and occupiers in high rise apartments.

CitySounds2
CitySounds2 was developed by the City of Melbourne in partnership with RMIT to help reduce sound levels in city living spaces.  CitySounds2 has been designed to assist residents and industry by providing information on acoustic design in an accessible, interactive format.  Using web design and audio software to create a virtual CBD living space, the program lets you hear real sounds and learn ways to reduce noice entering into your home.  CitySounds2 and detailed fact sheets can be found at www.melbourne.vic.gov.au/noise.

Victoria penalty interest rate
Please refer to the Owners Corporations Act 2006 section 29 in relation to charging of penalty interest on arrears. It allows an owners corporation to charge interest on any amount payable by a lot owner that remains outstanding after the due date for payment, up to the maximum rate of interest payable under the Penalty Interest Rates Act 1983.

Value of Fee Units and Penalty Units  
As fixed by the Treasurer under section 5(3) of the Monetary Units Acts 2004, and as published in the Victorian Government Gazette, under section 6 of the Monetary Units Act 2004, for the financial year 1/07/2009 – 30/06/2010, the value of a fee unit is $11.69 and the value of a penalty unit is $116.82.

Sustainability
The attached document includes links to City of Melbourne, City of Yarra & City West Water various sustainable opportunities, schemes, events etc.